Terms and Conditions
Welcome to The Tree Heart!
These terms and conditions set the framework for using The Tree Heart’s Website, located at https://thetreeheart.com/.
By accessing our website, you consent to these terms and conditions. Continue using The Tree Heart only if you agree to all terms and conditions mentioned on this page.
The terms "Client", "You", and "Your" refer to you, the person using our website and agreeing to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our", and "Us", refers to our Company. The terms "Party", "Parties", or "Us", are used to refer to both the client and ourselves collectively—age of 14 years and above.
Where is TreeHeart's centre or head office?
The head office of TreeHeart is in new dehli,
Will I have to visit the centre for consultation or treatment?
No, TreeHeart is an entirely online platform. No personal clinic visits are required.
Why should I get a doctor's advice for my skin or hair problem?
Your skin and hair are different from others, and so are their concerns. Trying to cure them with normal skin or hair care products can aggravate the problem further. Instead, do the smart thing and get the advice of a dermatologist for free with the TreeHeart app.
Can I talk to my doctor?
Yes,but only in required codition suppose after taking a plan or after the required discssion/counselling patient have some issues or not satisfied with the counsellor or in any emergency we can manage a session with the doctor on another schedule time . After you answer all the questions, your replies and photos get sent to your assigned TreeHeart counsellser/doctor/dermatologist. That doctor then analyses your condition and prepares a regimen for you. In case of detailed regimen instructions, the doctor also sends a voice note msg to resolve any queries. Moreover, our team of skin advisors remains available on the chat all seven days of the week between 10 am and 6 pm.
How do the doctors use my photos?
The doctor at TreeHeart use your photos only for analyse and treat your skin and hair concerns. According to your pictures and details, they prepare the correct regimen to suit your skin and hair needs.
Rest assured; your photos remain entirely safe and confidential in the TreeHeart web. None of these photos are used or circulated without your consent.
About Your Photos
Is it safe to upload my pictures on the TreeHeart app?
Yes, your photos are kept 100% safe and confidential. It is solely for the doctor to analyse and assess your skin/hair conditions and track your progress. Your photos and information won't be shared with anyone other than your assigned doctor.
Do I have to upload photos of my condition?
Yes. Your assigned TreeHeart doctor needs to see your photos to understand, diagnose, and cure your concerns. This way, they can recommend the correct regimen course that suits your unique needs.
Will my photos be shared on the internet or with anyone else?
No, they won't be shared with anyone or anywhere else without your permission. Your photos will only be referred to by the TreeHeart doctor so that the correct regimen can be provided.
What is the TreeHeart regimen? How does it work?
After carefully analysing your photos and details, a TreeHeart regimen is a treatment plan curated by a doctor for your skin or hair type and concern. This treatment plan includes:
- Doctor-verified customised regimen kit along with step-by-step instructions on how to use them.
- Regular checkup sessions with a dedicated doctor to ensure you've met results.
- Diet and lifestyle guidance personalised for you by the expert. nutritionist
- 10 AM to 6 PM, call support from your skin/hair advisor to solve any concerns.
I have tried so many creams and taken so many treatments, but nothing helped. Why should I trust your regimen?
TreeHeart doctors have varied experience curing skin and hair problems for people from all over India. They see your skin or hair condition and recommend different compositions and different strem of medicine system in one place with assured quality. Moreover, routine checkups ensure you get the desired results.
Can TreeHeart arrange for a face-to-face consultation with the dermatologist/doctors?
No, we offer emergency call consultation only if you're already on the TreeHeart regimen.
How can a TreeHeart doctor/dermatologist suggest treatment without seeing me in personaly?
Answering a few questions about your medical history and uploading clear photos on the app helps our dermatologists/doctors accurately diagnose your skin/hair concern and provide you with an efficient regimen to treat the same. It would be the same if you had met them personally.
Skin clinic visits can be both time-consuming and expensive. Instead, TreeHeart is an intelligent way to get a consultation from the comfort of your home.
Can I speak to a TreeHeart advisor before buying the regimen?
Yes. You can speak with our advisor at +916232320365 to understand your regimen better. Call them any